Important Information about Name Tiles

**Important Note: Finished product may vary from tile shown on the Name Tiles website -
each piece is unique and one-of-a-kind**

Status of an Order
Once processed, all orders typically take 7-14 days or so to customize my designs to your specifications.
I generally quote a 14 day turn around, which means your order will reach its final destination in 14 days or less. Some times are busier than others. I’ll let you know upon ordering if shipping times are longer. Occasionally I’ll surprise you by shipping well within a week’s time.

Customization/Personalization
I’ve tried to reproduce all images and colors on the site as accurately as possible, but due to the inherent differences between how colors are displayed from monitor to monitor, the finished product may be slightly different. Name Tiles are for indoor use only.

Shipping Confirmation
Shortly after you place an order, you will receive an email confirming that I have received your order. I process orders as quickly as possible, and if I need any clarification regarding an order I’ll contact you. You will receive another email when your order has shipped.

Shipping Method
I ship all orders with the United States Postal Service (USPS) Priority mail which normally takes 3-5 days after leaving my studio depending on the shipping destination. Standard shipping rates apply to shipments to the 48 Continental United States. Extra shipping charges may apply to Alaska, Hawaii, and internationally and will be handled on a per order basis. Please allow additional time for orders placed during busy times such as holidays.

Changes/Cancellations
All of my designs are unique. If any of the information you have provided me with is incorrect, please use the Contact Holly form on the Nametiles.com website or call me at 847-602-1828 immediately! Include your order number with the correct information and I’ll make the necessary changes. If you decide to cancel an order before it's shipped out, there may be a small fee depending on how far along I am with your order. Please understand this is only to cover the cost of materials used in the creation process. **Please note that due to the unique personalization of this item, there are NO returns, refunds or exchanges**

Return Policy
Due to the highly personalized nature of my items, all sales are considered final when shipped. However, I am committed to providing complete and total satisfaction! If an item arrives damaged, incomplete, or with the wrong Name, please email me at hollyduffin@aol.com or call me at 847-602-1828 within 3 business days after you receive the order. Please include your order #, name, and shipping address. I will try to make it right! Refunds/exchanges are given for items only, shipping charges are not refunded. Please do not return any items without my authorization!

If you haven't found an answer you're looking for, contact me and I'll be happy to help you.

MagPie LLC Terms & Conditions

The content of Tootiepocket.com and nametiles.com consisting of but not limited to textual content, arrangement, graphics, photography, and logos are property of MagPie LLC. Any other use of this web-site except for shopping or as an informational resource is strictly prohibited. Any reproduction, modification, distribution, transmission, display, publish, or re-creating derivative works from the content is strictly prohibited. This site is intended for personal, noncommercial use.

Nametiles.com, and tootiepocket.com are all property of MagPie LLC., a Illinois based company. All logos, graphics, scripts, and service names are property of MagPie LLC. Trademarks of MagPie LLC may not be used in such a way that would cause confusion among customers, disparage or discredit the name of tootiepocket.com or nametiles.com or its parent company MagPie LLC. Any other trademarks that appear on nametiles.com or tootiepocket.com are the property of their respective owners and are not owned by MagPie LLC.

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Disclaimer

This site is provided by MagPie LLC on an "as is" basis without warranties of any kind, express or implied, to the fullest extent of applicable law. MagPie LLC disclaims all warranties, express and implied, including but not limited to implied warranties or merchantability and fitness for a particular purpose. MagPie LLC will not be liable for any damages of any kind arising from the use of this site or the products purchased on this site.

Privacy Policy

MagPie LLC, tootiepocket.com and Nametiles.com created this statement to communicate our firm commitment to privacy. We take proper measures to ensure that you shopping experience with us is safe, secure, and enjoyable. This statement details our current information gathering and sharing practices for MagPie LLC and the Name Tiles web-site.

MagPie LLC is continually improving this site by adding new functionality and features. MagPie LLC is also improving and adding products, services and programs. Because of these changes, changes in the law and the changing nature of technology, MagPie LLC. data practices will change from time to time. This privacy statement is subject to change without notice. We encourage you to review the Privacy Statement whenever you use this Web site to make sure you understand our current practices. We also encourage you to review the privacy policy posted on any Web site before using the site or providing personal information about yourself.

Information We Collect and How We Use It

When you place an order with us, we will need to collect your name, e-mail address, shipping address, credit card number, expiration date, and billing zip code. This information allows us to process your order and contact you if necessary. All of your information is stored on a secured server. If you choose, you may place an order by calling us directly at 847-602-1828.

In addition to the information you provide when you use the nametiles.com Web site, we use technology to collect anonymous, non-personally identifiable information about your use of the site.

Security

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is stored on a secured server.

We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Tootiepocket.com and Nametiles.com uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, credit card number) so no one can read it as it travels over the internet.

Choice/Opt-Out/Correct/Update

To opt-out of receiving communications, or change/modify the information you have provided us, please contact us in one of the following ways to let us know what changes to make:

Tootiepocket.com and NameTiles.com will take reasonable steps to implement your request to opt out, correct or update your information. However, please note that it may take thirty days to make the requested change and you may still receive promotional information from us as earlier directed.

All items seen on this website are protected by U.S. Copyright.  No part or portion of this website may be used in any way shape or form without permission from MagPie LLC.